Sohotogel Terms and Conditions – Platform Usage Guidelines

In these Terms and Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the Sohotogel website at sohotogel.vin along with all associated mobile applications, software, and services.
• "User" or "Member" refers to any individual who has registered a valid account on the Sohotogel Platform.
• "Account" refers to the personal account registered by a User to access the Platform's services.
• "Balance" refers to the total real-money credits available in a User's account.
• "Bonus" refers to promotional credits, cashback, or other benefits offered by Sohotogel to Members under specific promotional terms.
• "Withdrawal" refers to the process of transferring real-money balance from a Platform account to a User's bank account or e-wallet.
• "Deposit" refers to the process of adding funds to a Platform account using a supported payment method.

2.1 Eligibility Requirements

To register and use Sohotogel's services, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not located in any geographic region where use of this Platform is prohibited by local law.
• Not listed in any self-exclusion program of any recognized gambling operator.

2.2 One Account Per User

Each individual is only permitted to hold one (1) active account at Sohotogel at any one time. Creating multiple accounts using the same name, IP address, device, or payment details is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

2.3 Registration Information

You are responsible for ensuring all information provided during registration is accurate, complete, and up to date. Sohotogel reserves the right to request identity verification (KYC) at any time, including copies of your ID, bank statements, or other supporting documents. Failure to provide the required documents within the specified timeframe may result in account suspension.

3.1 Deposit Methods

Sohotogel supports a variety of safe and trusted payment methods for the convenience of Malaysian members, including DuitNow, FPX, online bank transfers, Touch 'n Go eWallet, and GrabPay. All deposits are processed within minutes of payment confirmation being received.

3.2 Deposit Limits

Minimum and maximum deposit limits may vary depending on the selected payment method. Current limits can be referenced on the platform's Deposit page. Sohotogel reserves the right to review and adjust these limits at any time with reasonable notice.

3.3 Withdrawal Requirements

To make a withdrawal, Users must meet the following requirements:

• The account must have completed the full KYC verification process.
• Withdrawals may only be made to a bank account or e-wallet registered under the same User's name.
• Any wagering requirements (rollover) associated with a bonus must be fully completed before a withdrawal can be processed.
• The minimum withdrawal amount is as stated on the platform's Withdrawal page.

3.4 Processing Time

Sohotogel processes withdrawal requests promptly. Under normal circumstances, withdrawals are credited to the User's account within a short timeframe. However, processing times may be longer when additional verification is required for security reasons.

4.1 General Bonus Terms

All bonuses and promotions offered by sohotogel are subject to the specific terms and conditions stated alongside each promotional offer. By accepting any bonus, you agree to fully comply with the relevant promotion's terms.

4.2 Wagering Requirements (Rollover)

Most deposit bonuses and promotions are tied to specific wagering requirements before a withdrawal is permitted. For example, if you receive a bonus with a 5x wagering requirement and the bonus amount is RM100, you must place bets totalling RM500 before the bonus balance can be converted to withdrawable funds.

4.3 Prohibited Bonus Usage

Sohotogel reserves the right to void any bonus and reject withdrawal requests if a User is found to be exploiting the bonus system through any of the following means:

• Opening multiple accounts to claim bonuses repeatedly.
• Using betting strategies designed to meet rollover requirements with unreasonably minimal risk.
• Colluding with other users to manipulate the promotions system.

4.4 Bonus Validity Period

Each bonus has a validity period as stated in the relevant promotion's terms. Unused bonuses that expire within the validity period will be automatically forfeited without any compensation.

5.1 Fair Play

Sohotogel is committed to providing a fair and transparent gaming environment. All casino games use a certified Random Number Generator (RNG) to ensure game results are independent and unbiased. Togel markets draw results from officially recognised sources.

5.2 Game Results

All game results are final and cannot be disputed unless there is clear, verifiable evidence of a technical error. In such cases, sohotogel reserves the right to void the game in question and return the wager to the User.

5.3 Technical Disruptions

Sohotogel is not liable for any losses resulting from internet disruptions on the User's end, device failures, or other connectivity issues beyond the platform's control. In the event of a technical disruption on the platform's end, affected results will be reviewed and resolved at management's discretion.

5.4 Prohibition of Fraud and Manipulation

Any attempt to manipulate the system, use automated software (bots), engage in fraud, or collude with other players to gain an unfair advantage is strictly prohibited. Such violations will result in immediate account closure and forfeiture of all funds in the account.

6.1 Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. Sohotogel recommends using a strong, unique password not shared with any other account, and enabling two-factor authentication (2FA) for an additional layer of protection.

6.2 Unauthorized Access

If you suspect your account has been accessed without authorisation or your password has been compromised, please contact sohotogel support immediately. sohotogel is not liable for any losses arising from a User's negligence in safeguarding their login credentials.

6.3 Account Sharing

Account sharing with other individuals is prohibited. Each account is for the exclusive personal use of the registered owner. sohotogel reserves the right to suspend or close any account suspected of being shared or used by more than one individual.

Sohotogel cares about the well-being of every user. We believe gaming should remain an enjoyable form of entertainment, not a source of stress or financial difficulty. Our platform is equipped with a range of self-management tools to help you play within comfortable limits:

• Daily/Weekly/Monthly Deposit Limits — Set a limit on the total amount you can deposit within a specified period.
• Loss Limits — Set a maximum amount you are willing to lose within a defined period.
• Cooling-Off Period — Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — Temporarily or permanently close your account if needed.

For more information and support resources, please visit the Responsible Gaming ours.

8.1 Closure by User

You may close your Sohotogel account at any time by contacting our customer support team. Prior to closure, any real money balance remaining in your account will be processed for withdrawal, subject to compliance with these terms.

8.2 Suspension or Closure by Sohotogel

Sohotogel reserves the right to suspend or close any account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Registration of multiple accounts by the same individual.
• Providing false or misleading information during registration or KYC.
• Instructions from the relevant authorities.

Sohotogel provides this platform on an "as is" basis and makes no warranties, express or implied, regarding the reliability, accuracy, or suitability of the platform for any particular purpose. To the extent permitted by applicable law, sohotogel is not liable for:

• Financial losses resulting from wagering or game outcomes.
• Service disruptions caused by factors beyond our control, including natural disasters, cyberattacks, or third-party infrastructure failures.
• Actions or omissions by third parties beyond the direct control of Sohotogel.
• Indirect, consequential, or punitive losses under any circumstances.

10.1 Right to Amend

Sohotogel reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform. Continued use of the platform after any amendment constitutes your acceptance of the updated terms.

10.2 Applicable Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Sohotogel operates. Any dispute arising from or in connection with these Terms shall first be resolved through negotiation. If no resolution can be reached, the parties may refer the dispute to arbitration or a court of competent jurisdiction.

10.3 Contact Us

If you have any questions regarding these Terms and Conditions, please contact our support team via 24/7 Live Chat on the platform or by email at [email protected]. We are here to help you understand your rights and responsibilities as a Sohotogel member.