Sohotogel Privacy Policy – Personal Data and Information Protection

Sohotogel operates under a firm commitment to protecting the privacy of every user who trusts our platform. We understand that your personal information is a trust you place in us, and we never take that responsibility lightly.

This Privacy Policy applies to all users of sohotogel.vin, the sohotogel mobile app, and all related services we offer. It describes our data collection practices, how we use that information, who may have access to it, and the choices and rights available to you as a user.

We comply with strict data protection standards and are constantly working to ensure your information is handled safely, responsibly and in line with industry best practices. Your trust in Sohotogel is the foundation of our relationship, and we will always work hard to maintain it.

Sohotogel collects various types of information from users to enable us to provide a quality, secure, and personalised service. The following are the main categories of data we collect:

2.1 Information You Provide Directly

This includes all data you enter during the account registration process, KYC verification, communications with our support team, and any information you update in your account profile. We only request information that is strictly necessary for us to operate our services correctly.

2.2 Information Collected Automatically

When you browse the sohotogel platform, our systems automatically record certain technical information such as your IP address, browser type and version, device operating system, pages visited, session duration, and navigation patterns. This data is used solely for security and platform improvement purposes.

2.3 Information from Third Parties

In certain situations, we may receive information about you from payment service providers, approved identity verification vendors, or publicly available databases relevant to legal compliance. All such information is handled with the same level of protection as data you provide directly.

Sohotogel uses the information collected for clear and legitimate purposes. We will not use your data for any other purpose without first notifying you and obtaining your consent.

3.1 Service Provision

Your information is used to allow you to create an account, log in securely, make deposits and withdrawals, access games, and receive effective customer support. Without this basic data, we cannot provide the services you registered for.

3.2 Identity Verification and Regulatory Compliance

As a responsible gaming platform, Sohotogel is required to conduct KYC (Know Your Customer) procedures and comply with Anti-Money Laundering (AML) regulations. Your identity information is used to verify that you are a legitimate user, aged 18 or above, and not listed under any applicable sanctions.

3.3 Security and Fraud Prevention

Your technical data and usage patterns help our security systems detect and prevent unauthorised access, fraudulent activity, money laundering, and platform abuse — all to protect your account and funds.

3.4 Communications and Notifications

We use your contact information to send account-related notifications such as transaction confirmations, security alerts, policy updates, and promotional information if you have opted in to receive them. You can manage your marketing communication preferences at any time through your account settings.

3.5 Platform Improvement

Aggregated and anonymised data on platform usage patterns is analysed to help us understand user needs, identify areas for improvement, and develop new features that better serve the sohotogel user community.

Sohotogel does not disclose your personal information to external parties except in the limited circumstances outlined below. Any data sharing is carried out with strict controls and safeguards.

4.1 Trusted Service Providers

We work with a select number of carefully chosen third-party service providers to help us operate the platform, process payments, conduct KYC verification and provide customer support. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements and Authorities

Sohotogel may be required to disclose user information to relevant authorities when mandated by law, court order, or in the context of a legitimate criminal investigation. In such situations, we will disclose only the information strictly necessary and to the extent permitted by law.

4.3 Protection of Legitimate Interests

In circumstances where we need to protect the rights, property, or safety of sohotogel, our users, or the public from serious threats, relevant information may be disclosed to appropriate parties. This includes sharing information with cybersecurity service providers to address active threats.

5.1 Data Retention Period

Sohotogel retains your personal information for as long as necessary to fulfil the purpose for which it was collected, including to comply with legal, accounting, or reporting requirements. Generally, active account data is retained for the duration your account remains active, while financial transaction records and KYC documents are kept for a minimum of five years after account closure, in accordance with applicable financial compliance requirements.

5.2 Technical Security Measures

We invest seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Data-at-rest encryption — all sensitive data stored in our databases is encrypted using the latest industry standards.
• Layered access control — only authorised personnel with a clear business need are permitted to access user data, and all access is logged and audited.
• Periodic vulnerability scanning — our systems undergo regular penetration testing and security scanning by independent third parties.
• Two-factor authentication (2FA) available for all user accounts to add an extra layer of protection.
• 24/7 Monitoring — our threat detection system operates around the clock to identify and respond to any suspicious activity.

5.3 Data Storage Location

Sohotogel user data is stored in secure data centres with strict physical and digital controls. All cross-border data transfers, where applicable, are carried out with appropriate safeguards to ensure a level of protection consistent with the standards set out in this Privacy Policy.

Sohotogel uses cookies and similar tracking technologies to enhance the user experience, maintain the security of your login session, and understand how users interact with our platform.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect your ability to fully use certain features of the sohotogel platform.

We believe you should have full control over your own personal information. Sohotogel respects and facilitates the exercise of the following rights for all users of our platform:

• Right of Access — You may request a copy of all personal information we hold about you at any time.
• Right to Rectification — If any information we hold is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure — Under certain circumstances permitted by law, you may request that we delete your personal information.
• Right to Object to Processing — You may object to the use of your data for direct marketing purposes at any time.
• Right to Restriction of Processing — In certain situations, you may request that we restrict how we use your data.
• Data Portability Rights — You have the right to receive your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact the Sohotogel support team via 24/7 Live Chat or by email at [email protected]. We are committed to responding to all privacy-related requests within 30 business days.

Sohotogel is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Our account registration process is designed to reject applications from individuals who do not meet the minimum age requirement.

If we discover that we have inadvertently collected personal information from minors, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered an account on our platform, please contact us immediately.

Sohotogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or updated platform features. Any material changes will be communicated to you via in-platform notifications or by email to the address registered on your account.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this document will always reflect the current version in effect. Continued use of the Sohotogel platform following any amendments constitutes your acceptance of the updated terms.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to listen and assist. You can reach us via:

• Live Chat 24/7 — The fastest way to get an immediate response from our experienced support agents.
• Email: [email protected] — For more detailed enquiries or formal requests relating to your personal data.

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your trust in Sohotogel is something we value deeply, and we will always strive to prove that such trust is well placed.